Terms & Conditions

Including Privacy Policy & Copyright

Terms and Conditions
1 Introduction

1.1 For the purpose of these Terms and Conditions ECP Ltd, also known as ‘our’ or ‘we’.
1.2 These terms and conditions set out the general terms under which we undertake our business.

2 Guidelines
2.1 As Chartered Physiotherapists we are bound by guidelines and code of conduct by the Chartered Society of Physiotherapy (CSP) and Health Care Professions Council (HCPC) and accept instructions to act for you on the basis that we will act in accordance with those guidelines. Further information on guidelines can be viewed at www.csp.org.uk or www.hpc-uk.org, respectively.
2.2 We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations.

3 Quality of service
3.1 We aim to provide a high quality of service at all times. If you would like to discuss with us how our service could be improved or if you are dissatisfied with the service that you are receiving please let us know by contacting Neil Liffen, ECP Ltd.

4 Late cancellation of appointment or failure to attend appointment
4.1 If the client cancels an appointment at short notice (within 24 hours) or fails to attend an appointment ECP Ltd reserves the right to charge 50% of the appointment fee.

5 Fees/Invoices
5.1 Our fees/invoices may depend not only upon the time spent on your affairs but also on the level of skill and responsibility and the importance and value of the advice that we provide, as well as the level of risk.
5.2 If we provide you with an estimate of our fees for any specific work, then the estimate will not be contractually binding unless we explicitly state that that will be the case.
5.3 Where requested we may indicate a fixed fee for the provision of specific services or an indicative range of fees/invoices for a particular assignment. It is not our practice to identify fixed fees/invoices for more than a year ahead as such fees/invoice quotes need to be reviewed in the light of events. If it becomes apparent to us, due to unforeseen circumstances, that a fees/invoice quote is inadequate, we reserve the right to notify you of a revised figure or range and to seek your agreement thereto.
5.4 Our normal fees/invoices maybe increased annually.
5.5 Our fees/invoices are exclusive of VAT and are payable, following consultation.
5.6 Fees/Invoices for injection therapy are paid prior to injection to cover the cost of the medication and equipment.
5.7 We reserve the right to charge interest on late paid fees/invoices at the rate of 5% above bank base rates under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend our services or to cease to act for you on giving written notice if payment of any fees is unduly delayed. We intend to exercise these rights only where it is fair and reasonable to do so.
5.8 If you do not accept that an invoiced fees/invoice is fair and reasonable you must notify us within 21 days of Receipt, failing which you will be deemed to have accepted that payment is due.
5.9 If a client company, trust or other entity (including private health insurance) is unable or unwilling to settle our fees we reserve to seek payment from the individual client.
5.10 It is our normal procedure to suspend all services until our fees have been settled.

6 Confidentiality/Privacy
6.1 At consultation, ECP Ltd routinely record assessment and treatment both on paper and electronically.
These include:
– Personal details such as name, address, date of birth, ethnicity and religion, NHS number and next of kin
– Contact we have with you e.g. hospital admissions, outpatients/clinic appointments and home visits.
– Notes and reports by health and care professionals about your health, GP details etc.
– Details and records about your treatment and care
– Results of investigations e.g. xrays, laboratory tests, and any other tests
– Relevant information about people that care for you and know you well
– Basic details about associated people e.g. children, partners, carers, relatives etc.
6.1 Communications of clients confidential data, in the form of telephone calls, emails, fax or medical letters, may be shared with GP, consultants, other health professionals or private health insurance companies in the best interests of the client. Communication of confidential data will be in accordance with The Data Protection Act 1998.
6.2 Communication between us is confidential and we shall take all reasonable steps to keep confidential your information except where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of an external peer review. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement.
6.3 Storage of diagnostic musculoskeletal ultrasound images, including confidential data, is stored on password protected encrypted hard drives.

7 How we protect your information
7.1 Your personal information is safeguarded by the Data Protection Act 1998, and our internal policies.
7.2 The sensitivity of patient information is well understood and all staff are given adequate training on their duty of confidentiality to you. We keep paper and electronic records securely to prevent unauthorised access in line with current legislation.

Managing the Data
8.1 We need to be able to move electronic information between the separate systems that provide information to support your care and the care processes. Data is also extracted and processed to support the operation of the services and monitoring the delivery and management of the services.

9 Retention of records
9.1 ECP Ltd keeps an adequate medical record for each patient for a minimum of seven years from the anniversary date of last treatment by the clinician. If a patient was younger than 18 years of age when last treated by the physician, keep the medical records until the patient reaches age 21, or for seven years from the date of last treatment, whichever is longer.

10 Access to Records
10.1 Applying for a copy of your (as a client) medical records in accordance with The Data Protection Act 1998, allows you to request information held about you, on computer and in certain manual records. A pre-pay fee is required for this service. Please contact ECP Ltd for further information.
10.2 Access to diagnostic musculoskeletal ultrasound images have restricted access due to confidentiality, and routinely, will not be issued to the client or any other third party.
10.3 Access to diagnostic musculoskeletal ultrasound reports are available on request and please contact ECP Ltd for further information.

11 Complaints procedure
11.1 We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. In the first instance contact Neil Liffen, ECP Ltd. If we do not answer your complaint to your satisfaction you may take up the matter with the Chartered Society of Physiotherapy (www.csp.org.uk) or Health Care Professions Council (www.hpc-uk.org).

12 Copyright
12.1 The information and diagnostic musculoskeletal ultrasound images contained on our website are the property of ECP Ltd and are protected by copyright laws. All other images (except staff pictures) have been purchased from Shutterstock (www.shutterstock.com/home) and are protected by copyright laws.

13 Safe Guarding
13.1 All chartered physiotherapists at ECP have their own responsibility to ensure their mandatory training is updated, including manual handling, basic life support, fire training and safe guarding training.

13.2 All physiotherapists at ECP have their own responsibility to ensure compliance with Disclosure and Barring Service (DBS), regular continuing professional development (CPD), and the relevant bodies in respect to their scope of practice, for example, Chartered Society Physiotherapy (CSP) and Health Care Professions Council (HCPC).
13.2 Persons under the 18 years must be accompanied by an adult or guardian.

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